Episode 28

Exploring Organizational Change Management

Published on: 9th July, 2024

Summary:

On this episode of The Smart IT Podcast, I welcomed Hattie Horn, to the show. We discussed the why, what, and how of managing change in organizations. The topic was Organizational Change Management (OCM), a discipline that helps organizations navigate and implement changes effectively. It involves activities and processes that focus on people, communication, and behavior.

The challenges are real for organizations dealing with change. It is crucial for organizations to consider how change will be handled when implementing new systems, processes, or technologies to ensure successful adoption and minimize disruption.

OCM helps organizations align their vision, communicate the why behind the change, and involve stakeholders in the process. It also emphasizes the importance of feedback loops and capturing end-user experiences to make continuous improvements.

The conversation covered various topics related to effective processes, investing in tools and resources, decision making, transparency, accountability, and communication. The main theme was the importance of collaboration and alignment in achieving organizational goals. The conversation emphasized the need for effective processes and the right people to contribute to a company's bottom line.

Decision making, transparency, and accountability are discussed as essential elements in avoiding failure and achieving success. The conversation concludes with a focus on clear and concise communication to ensure everyone is on the same page.

Key Takeaways:

  • Change is not just about tools, it's also about behavior.
  • It is important to think ahead and plan for change.
  • OCM is a discipline and a series of activities that help organizations improve. It is a discipline that helps organizations navigate and implement changes effectively. It involves activities and processes that focus on people, communication, and behavior.
  • OCM helps organizations align their vision, communicate the why behind the change, and involve stakeholders in the process.
  • Feedback loops and capturing end-user experiences are essential for making continuous improvements. Investing in effective processes and the right people contributes to a company's bottom line. Make use of both quantitative and qualitative data.
  • Clear and concise communication is key to ensuring everyone is on the same page.
  • Collaborative leadership means you're working together and you're on the same page and you're working collectively to a single goal.

Hashtags:

#organizationalchangemanagement #OCM #processes #people, #communication #behavior #vision #stakeholders #feedbackloops #enduserexperiences  #decisionmaking #transparency #accountability #collaboration #alignment #organizationalgoals

Show Notes:

Link to this episode: https://youtu.be/X2I6v548eVI

Hattie on LinkedIn: https://www.linkedin.com/in/hattiehorn/

The Business Communicators: https://thebusinesscommunicators.com/

Hattie at The Business Communicators: https://thebusinesscommunicators.com/about/

Prosci: https://www.prosci.com/

ADKAR: https://www.prosci.com/resources/webinars/introduction-to-adkar-30-minutes

OCM: https://www.prosci.com/blog/what-we-mean-by-organizational-change-management


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About the Podcast

The Smart IT Podcast
Where IT explores what's next...
The Smart IT Podcast, where IT professionals can assemble and hear from each other, industry leaders, thought leaders, and those in adjacent fields to collaborate and learn from each other and explore what’s next for IT.

The Smart IT Podcast explores what’s next for IT as it continues to find ways to get the important things done for our organizations.
Preparing for the next decade, we need to think differently about how we approach our work to continue to thrive into the future.

Smart IT is an approach, conceptual framework, and development model to getting the important things done by transforming the way traditional IT thinks, works, and leads. It supports the disruption of the status quo, simplifies the complex, reduces uncertainty, and improves risk mitigation.

There has never been more pressure to deliver for our organizations; but I know IT is up to the challenge.

That will require IT to lead by working smarter. Let’s do it together.

About your host

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William Reed

I am an advisor of technology for business use, have seen the possibilities, the challenges, the constraints, and the risks. I have seen firsthand the technical debt, silos, broken communication, despair of IT, and business frustrations. And, I have seen the possibilities, the hopes, and the opportunities while working in the trenches of IT.

As someone that has analyzed, designed, built, and supported technology infrastructure for many businesses over the years, and followed the technology trends and cyber threats, I see the opportunities for our organizations and for the professionals of IT as a fulfilling and thriving career.

I believe we have been blessed with great opportunities to continue to improve ourselves and organizations. If it’s possible, there is no reason enterprise IT cannot reach new heights and help our businesses thrive in age of disruption, complexity, and risk.

I have a passion is bringing a fresh perspective to the challenges in front of IT and help inspire a team to tackle and win. And to help individuals and organizations make better decisions to improve outcomes and experiences.

I advise on matters of technology use for organizational benefits. He has over 20 years’ experience in the Information Technology field. He has worked for multiple technology value added resellers, representing the major vendors and technologies in the industry. He has consulted across the major industries, including banking, health care, retail, oil & gas, education, government, finance, and legal.