Episode 19

Discovering, Validating, and Experimenting for the Biggest Business Impact

Published on: 19th March, 2024

Summary

In this episode, Monique and I discussed various topics related to user experience (UX) and working in large teams. She emphasized the importance of active listening, empathy, and debriefing to improve collaboration and problem-solving. Monique highlights the value of UX in understanding user needs and aligning them with business outcomes. We also explored the future of UX and the role of AI in enhancing user experiences. Overall, the conversation provides insights into effective UX practices and the evolving landscape of technology and design. She discussed the process of training GPTs and using them to analyze data. She emphasized the importance of putting in the hours to train the models and finding out what works well for specific workflows. Monique suggests training GPTs to think like experts in a particular field by digesting their work and focusing on their key insights. She also explains how to upload data files and analyze them to meet specific goals. Additionally, Monique highlights the benefits of building a stable chat that can be easily modified for different analyses. She gave examples of ways she is using GenAI in her work. She concludes by encouraging listeners to start small, familiarize themselves with GPTs, and gradually scale up their usage.

Takeaways

  • Active listening and empathy are crucial skills for effective collaboration and problem-solving.
  • UX plays a vital role in understanding user needs and aligning them with business outcomes.
  • Debriefing after meetings and projects helps identify areas for improvement and fosters continuous learning.
  • The future of UX involves leveraging AI technologies to enhance user experiences and automate laborious workflows. Train GPTs by putting in the hours and finding out what works well for specific workflows.
  • Train GPTs to think like experts by digesting their work and focusing on their key insights.
  • Upload data files and analyze them to meet specific goals.
  • Build a stable chat that can be easily modified for different analyses.
  • Start small, familiarize yourself with GPTs, and gradually scale up their usage.

Hashtags: #smartit #AI UXI #gpt

Show Notes:

Monique Escamilla on LinkedIn: https://www.linkedin.com/in/moniqueescamilla/

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About the Podcast

The Smart IT Podcast
Where IT explores what's next...
The Smart IT Podcast, where IT professionals can assemble and hear from each other, industry leaders, thought leaders, and those in adjacent fields to collaborate and learn from each other and explore what’s next for IT.

The Smart IT Podcast explores what’s next for IT as it continues to find ways to get the important things done for our organizations.
Preparing for the next decade, we need to think differently about how we approach our work to continue to thrive into the future.

Smart IT is an approach, conceptual framework, and development model to getting the important things done by transforming the way traditional IT thinks, works, and leads. It supports the disruption of the status quo, simplifies the complex, reduces uncertainty, and improves risk mitigation.

There has never been more pressure to deliver for our organizations; but I know IT is up to the challenge.

That will require IT to lead by working smarter. Let’s do it together.

About your host

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William Reed

I am an advisor of technology for business use, have seen the possibilities, the challenges, the constraints, and the risks. I have seen firsthand the technical debt, silos, broken communication, despair of IT, and business frustrations. And, I have seen the possibilities, the hopes, and the opportunities while working in the trenches of IT.

As someone that has analyzed, designed, built, and supported technology infrastructure for many businesses over the years, and followed the technology trends and cyber threats, I see the opportunities for our organizations and for the professionals of IT as a fulfilling and thriving career.

I believe we have been blessed with great opportunities to continue to improve ourselves and organizations. If it’s possible, there is no reason enterprise IT cannot reach new heights and help our businesses thrive in age of disruption, complexity, and risk.

I have a passion is bringing a fresh perspective to the challenges in front of IT and help inspire a team to tackle and win. And to help individuals and organizations make better decisions to improve outcomes and experiences.

I advise on matters of technology use for organizational benefits. He has over 20 years’ experience in the Information Technology field. He has worked for multiple technology value added resellers, representing the major vendors and technologies in the industry. He has consulted across the major industries, including banking, health care, retail, oil & gas, education, government, finance, and legal.